Although an HP printer is generally regarded as one of the best
machines available in the market, there are certain grievances
that are repeatedly pointed out by various consumers. For
instance, Paula of Bedford, one of the customers, writes in her
product review that “I am interested in the suit against HP. I
have an Office Jet LX printer. And the cost for the ink is
outrageous.” This is a very common complaint, and many users
accuse an HP printer of consuming too much of ink and hence,
making the operation costly.
HP Photosmart C3180 is particularly notorious among the
customers for its lengthy and complicated installation process.
Nicholas Tier, a customer, writes, “I am fairly
computer-literate (and can read instructions!). But the
installation process nearly drove me insane. I installed three
times and I'm still not 100% sure that everything that should
have been installed actually did.” A variety of other
customers have also laid great emphasis on this particular
demerit of HP Photosmart C3180. Another customer claims to have
spent as long as five hours during the installation process of
this HP model. Yet, another customer has mentioned about the
same model that its mechanism of paper rolling got damaged only
within a few month of its purchase. Besides, the print quality
has not been quoted to be too good either and there are frequent
paper jams even the paper is HP Photo Paper. Often, the pages
are bent and the printer does not accept the applied settings
too well. Sizes, alignment and color settings are reported to be
defective.
Many customers complain that the printing process abruptly stops
in the middle and documents are not printed in full. According
to them, incorrect warnings are generated. An HP printer quits
accepting the sheets only after three months of use. No matter
how much the user tries to insert the sheet, the printer keeps
on generating the ‘out of paper’ message. A common complaint
is that the user guide does not contain useful or sufficient
material. The only information contained in the user manual is
about the installation process and nothing else than that.
A common customer complaint against HP machines is their slow
speed plus high ink costs. Many customers mention in their
writings that the bottom, sides and top of the page are left
blank. Often the printing is not straight. Most of the customers
regard many models of HP as unsuitable for professional use. The
HP customer support is generally believed to be very
uncooperative. A large number of customers make angry comments
about the customer service which, according to them, is never
willing to help them with their problems. In short, the
customers have a lot of negative feedback against different HP
models.
About the author:
This Article is written by James Kara Murat from
PrintCountry.com, the contributor of
Cartridge Articles. A longer version of this article is
located at HP Printer Customer Complaints, and related resources
can be found at
_main.asp">HP Printer Ink Cartridges.
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